In a Nutshell is open Monday through Friday, 8AM-4PM Pacific Standard Time Zone.

On orders above $500 and within the SF. Bay Area we deliver free on our own trucks. Outside the delivery area, we use common carriers and UPS to deliver orders to our customers at freight cost. We do not deliver to residences, homes or any 3rd party, non-business locations on our trucks. UPS to residences with valid business license only.

Please contact our office for an updated delivery schedule.

You can now order products online (Top Nav: Info->Product List) or call:

Orders - Coco ext. 300
Accounting/Orders - Johanna ext. 304
Purchasing - David ext. 302
Owner - ext. 303

We do not sell retail, individuals or any customer not licensed. Our products are ingredients only and not intended for resale.

In a Nutshell does offer credit terms once a customer has submitted our credit application and professional credit references and are approved.

Yes.

Yes. The CA Department of Public Health certifies our warehouse and inspects the facility, trucks, sanitation, and packaging areas frequently to insure wholesome and sanitary practices. We are also SCS Certified ver. 8.0 for manufacturing and Distribution, per the Global Food Safety Initiative (GFSI).

Yes. All In a nutshell vendors comply with industry tracking and lot code procedures to insure that all products can be identified.

Yes. In a Nutshell is prepared to identify and communicate any and all issues that may arise pertaining to product safety and quality.

Many are Kosher, Natural, and Organic. Call for details of a specific item.

Yes.

In A Nutshell accepts returns made within 7 days of delivery which are unopened, in saleable condition and have been properly stored.

• All product must be returned in the original packaging.
• You will need the information in the upper left hand corner of the 2 x 4 white label affixed to the product packaging. We affix each item with this label upon delivery as part of our inventory control program.
• Pre-authorization is mandatory and should be obtained by calling or faxing our office ASAP after receiving the product. In A Nutshells office staff will generate a written Return Merchandise Authorization (RMA) which must accompany the returned product in order for customers to obtain a credit. Our delivery personnel are not able to grant authorization. This policy is stated on each invoice.

For returns after 7 days, we may authorize or deny a return at our discretion. Factors may include but are not limited to the length of time the product has been out of our possession, the condition of the product and/or packaging at the time of the return, the conditions under which the product has been stored and the reason for returning the product.

Customers are responsible for any freight cost necessary to return the product, unless the product proves to be inconsistent with product specifications upon delivery or was delivered as a result of an In A Nutshell error. We will gladly pick up any authorized return product at the time of your next delivery.

In A Nutshell may charge a 20% restock fee for product approved for return after 7 days. All custom packed items, such as spices, have a mandatory 20% restocking fee regardless of the return date.

All Special Order items have a NO RETURN policy.

A store credit will be issued for approved RMAs only after an inspection by authorized staff members. The credit will be associated with the original invoice, but have its own reference number. If the credit is not used after 12 months, a refund may be issued.