- All product must be returned in the original packaging.
- You will need the information in the upper left hand corner of the 2 x 4 white label affixed to the product packaging. We affix each item with this label upon delivery as part of our inventory control program.
- Pre-authorization is mandatory and should be obtained by calling or faxing our office ASAP after receiving the product. In A NutshellÕs office staff will generate a written Return Merchandise Authorization (RMA) which must accompany the returned product in order for customers to obtain a credit. Our delivery personnel are not able to grant authorization. This policy is stated on each invoice.
For returns after 7 days, we may authorize or deny a return at our discretion. Factors may include but are not limited to the length of time the product has been out of our possession, the condition of the product and/or packaging at the time of the return, the conditions under which the product has been stored and the reason for returning the product.
Customers are responsible for any freight cost necessary to return the product, unless the product proves to be inconsistent with product specifications upon delivery or was delivered as a result of an In A Nutshell error. We will gladly pick up any authorized return product at the time of your next delivery.
In A Nutshell may charge a 20% restock fee for product approved for return after 7 days. All custom packed items, such as spices, have a mandatory 20% restocking fee regardless of the return date.
All Special Order items have a NO RETURN policy.
A store credit will be issued for approved RMAs only after an inspection by authorized staff members. The credit will be associated with the original invoice, but have its own reference number. If the credit is not used after 12 months, a refund may be issued.