Delivery time is 7 days. Items are shipped UPS Ground.
If a return becomes necessary, please contact us immediately and we will assist.
In A Nutshell accepts returns made within 7 days of delivery which are unopened, in saleable condition and have been properly stored.
- All product must be returned in the original packaging.
- You will need the information in the upper left hand corner of the 2 x 4 white label
- affixed to the product packaging. We affix each item with this label upon delivery
- as part of our inventory control program.
- Pre-authorization is mandatory and should be obtained by calling or faxing our office ASAP after receiving the product. In A Nutshell's office staff will generate a written Return Merchandise Authorization (RMA) which must accompany the returned product in order for customers to obtain a credit. Our delivery personnel are not able to grant authorization. This policy is stated on each invoice. For returns after 7 days, we may authorize or deny a return at our discretion. Factors may include but are not limited to the length of time the product has been out of our possession, the condition of the product and/or packaging at the time of the return, the conditions under which the product has been stored and the reason for returning the product.
Customers are responsible for any freight cost necessary to return the product, unless the product proves to be inconsistent with product specifications upon delivery or was delivered as a result of an In A Nutshell error. We will gladly pick up any authorized return product at the time of your next delivery.
In A Nutshell may charge a 20% restock fee for product approved for return after 7 days. All custom packed items, such as spices, have a mandatory 20% restocking fee regardless of the return date.
All Special Order items have a NO RETURN policy.
A store credit will be issued for approved RMAs only after an inspection by authorized staff members. The credit will be associated with the original invoice, but have its own reference number. If the credit is not used after 12 months, a refund may be issued.
A Note About Storage
The most common reason for In A Nutshell to reject a return is improper storage. In general, constant temperatures under 65˚F with low humidity are adequate for storage of most nuts and dried fruits to be used within a month or so. A cold storage walk-in is ideal and will significantly extend your product’s shelf life.
However - it is imperative that all products be stored tightly sealed and in constant temperatures no matter your storage area type! This guards against problems such as insects and other pests, dehydration, re-hydration, bacteria and odor migration as well as many others.
Storage Guidelines for Wholesale Bakery Ingredients, Bakery Supplies, Nuts, Chocolate, & More
|Ideal Conditions||Limited Period Conditions|
|Chocolate||Semiperishable. Cool & Dry Place. Temperature between 60-70 degrees. Avoid storage near merchandise having strong odors. Relative Humidity between 50/60%. Rotate stock by using oldest first. Constant temperature best. Do Not Freeze!||Cool & Dry Place. Temperature under 70 degrees. Constant temperature best. Rotate stock by using oldest first. Do Not Freeze!|
|Dried Fruit||Semiperishable. Cool & Dry Place. Temperature between 45-65 degrees. Avoid storage near merchandise having strong odors. Rotate stock by using oldest first. Constant temperature best. Do Not Freeze!||Cool & Dry Place. Temperature under 70 degrees. Constant temperature best. Tightly sealed container recommended. Rotate stock by using oldest first.|
|Extracts||Flammable - avoid open flames and direct sun. Keep container closed and store in a well ventilated place.||Flammable - avoid open flames and direct sun. Keep container closed and store in a well ventilated place.|
|Nuts||Semiperishable. Cool & Dry Place. Temperature between 32-45 degrees. Avoid storage near merchandise having strong odors. Relative Humidity between 50/60%. Rotate stock by using oldest first. Constant temperature best.||Cool & Dry Place. Temperature under 70 degrees. Constant temperature best. Tightly sealed container recommended. Rotate stock by using oldest first.|
|Seeds & Legumes||Cool & Dry Place. Rotate stock by using oldest first.||Cool & Dry Place. Rotate stock by using oldest first.|
|Sweeteners||Honey - keep tightly sealed in dry storage at room temperature.
Maple Syrup - Unopened keep in dry storage at room temperature. Refrigerate after opening.
|Honey - keep tightly sealed in dry storage at room temperature.
Maple Syrup - Unopened keep in dry storage at room temperature. Refrigerate after opening.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occurwe will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
753 Montague Ave
San Leandro, CA 94577
Last Edited on 2017-10-19
If you have any questions regarding this policy, please contact us.